Our guarantees & your rights as a customer
Since 1989 we've built our reputation on honesty, integrity and lasting relationships. Here's what we promise — and what you can hold us to.
Six commitments we stand behind
Every customer deserves honest advice, quality workmanship, and complete confidence in the company they choose.
Honest Recommendations Guarantee
We will always recommend solutions based on what's best for your home, comfort and budget. If a repair is the right choice, we'll tell you. If replacement is the better long-term investment, we'll explain why — without pressure or unnecessary upselling.
Quality Workmanship Guarantee
Our team takes pride in doing the job right the first time. Every installation, repair and maintenance visit is completed with attention to detail and in accordance with industry best practices.
Respect for Your Home Guarantee
Your home will be treated with the same care and respect we would expect in our own. Our technicians work professionally, protect your property, and leave the work area clean and tidy.
Transparent Communication Guarantee
Informed customers make confident decisions. We'll explain our findings, answer your questions, and discuss your options clearly before any work begins.
Professional Service Guarantee
Courteous, knowledgeable technicians who arrive prepared, communicate respectfully, and are committed to an exceptional customer experience from start to finish.
Satisfaction Commitment
If you have concerns about the work we've completed, contact us. We'll listen, work with you to understand the issue, and make every reasonable effort to resolve it promptly.
From our family to yours
Inviting someone into your home is built on trust — a responsibility we never take lightly. From the moment you contact us, our promise is simple: we’ll treat your home, your family and your comfort with the same care and respect we would our own.
Since 1989, those values guided our founder Bruce Campbell, continue under Jennifer Raymond’s leadership today, and are shared by every member of our team. When you choose B&G, you’re choosing a family-owned business committed to earning your trust on every visit.
As a B&G customer, you have the right to…
The standards we hold ourselves to every day — because trust is earned through every interaction.
Honest recommendations
Straightforward advice based on what's best for your home, comfort and budget — never unnecessary repairs or high-pressure sales tactics.
Clear communication
You have the right to understand your options — we explain our recommendations and give you the information you need to decide with confidence.
Professional service
Courteous, knowledgeable, respectful technicians who arrive prepared and conduct themselves with integrity.
Respect for your home
We work carefully, protect your property, and leave our work area clean and tidy.
Quality workmanship
Work performed to professional industry standards — done right the first time, and we stand behind it.
Fair and transparent pricing
Clear explanations of recommended work and the associated costs before work begins — no surprises.
Safe, reliable solutions
Every recommendation is made with your family's comfort, safety and long-term best interests in mind.
Respect for your time
Prompt communication, reliable scheduling, and timely updates if plans need to change.
Ongoing support
Ask questions before, during and after your service — our relationship doesn't end when the job is complete.